1 - How to put an item aside in a shop?

For all orders placed on our site www.all-ocean.com, you have not only several delivery options for your items, but also the possibility of recovering (within 5 working days), the content of your order in the one of our shops. By choosing this option, the delivery costs are offered to you.

2 - How to know the availability of an item?

When an item is temporarily unavailable in our online store, the product sheet remains visible but the sizes are grayed out and cannot be selected. This means that this product is temporarily out of stock.

If you want to know the availability of this product in one of our stores or be informed as soon as it is back in stock:

  • Contact our Customer Service, either by the instant messaging module that appears at the bottom right of your screen, or by phone at from Monday to Friday, from 9 a.m. to 1 p.m. and from 2 p.m. to 7 p.m.

Also consider adding the product in question to your ‘’ Wish List ’’ to make sure you don't forget it.

3 - Size guide

To know the size correspondence, we advise you to look at the measurement table found on each of the product sheets or also to consult our Size Guide.

4 - How to know the composition and the maintenance instructions of an article?

You can consult the composition and maintenance in each product sheet. Please be aware that if you do not comply with them, we will be unable to accept any request for a credit or refund. For the right maintenance technique for your item, see our maintenance tips.

5 - 5 - I lost a button, can you get me a spare?

As far as possible we will try to respond to your request. Do not hesitate to Contact our Customer Service, either by the instant messaging module that appears at the bottom right of your screen, or by phone on from Monday to Friday, from 9 a.m. to 1 p.m. and from 2 p.m. to 19h.

6 - What should I do if my product has a defect?

Even if all our products are checked before being put on sale, no one is immune to error. If you notice that one of your All'Océan products has a defect, we invite you to contact our Customer Service via the contact form, enclosing if possible a photo of the article in question with an explanatory note of the defect noted.

A first appraisal will be carried out by our Quality Department then we will get back to you quickly to give you the procedure to follow.

7 - Where are our products created, manufactured and personalized?

ALL’OCÉAN, trademark registered in July 1995 was born in Plougasnou, on the Breton coasts of Finistère before settling in Morbihan in 2000. A collection designed and developed by Jean-Marc and Patricia FEAT who have always attached the importance of Breton manufacturing. Their range of pullovers was produced for 8 years, in a workshop located in the Monts d'Arrée until the knitting workshop closed for want of a buyer.

The Company therefore continued its production on French territory with the purchase of knitting yarns in the North of France and manufacturing with various workshops, in the Sarthe, in Jurançon then Mazamet and Castres.

Being an entrepreneur is often a difficult fight in the face of unforeseen obstacles, the knitting sector is undergoing a great upheaval and the closings of the workshops one after the other is the result of a change in consumer behavior, in search of prices always lower. The conjuncture and the aging and not renewed working tool led to the closure of all our workshops, one after the other, and forced the company to work with other partners. In 2008, the acquisition of the company Trophée du Matelot, whose articles had been produced in Turkey since 1993, was the start of a new collaboration with foreign countries in workshops equipped with modern machines, innovative production sites and manufacturers. at the cutting edge of progress.

The adventure with new foreign partners has widened, leaving room for Portuguese and Moroccan manufacturers, facilitating exchanges and travel to forge links and a professional relationship of trust and sustainability. Today, all manufacturing steps are followed step by step for all quality controls. Our manufacturers respect the certifications in force, this in order to respect the broad lines traced to the creation of the brand: tradition, know-how and quality products.

All our collections are developed at the headquarters in Trinité Sur Mer. Today we have a team dedicated to design and trend books. Our stylist draws up all the measurement and gradation tables. The prototypes are also launched by the professional sewing workshop close to our style offices, which allows for very rapid response.

Our integrated workshop allows us to finalize our collections because we have many machines for a final stage of marking or embroidery in order to be able to satisfy you and present products to your identity.


1 - I can't add an item to my basket?

Check that the item you want to add to your basket is still available: if the desired size is displayed in light gray, this means that it is no longer available at the moment, so you cannot add the item to your basket.

2 - Is it possible to modify or cancel my order?

Once validated, your order cannot be modified or canceled. Please verify it before proceeding to the secure payment step. By clicking on "pay my order", you accept without reservation the general conditions of sale of All’Océan.

Similarly, no additional item can be added to an already paid order.

3 - I have an advantage code, how do I use it?

Whether it is thanks to the accumulated points of your loyalty program or via our one-off promotional offers offered on the site www.all-ocean.com or via our newsletters, your advantage codes must be entered in the field provided for this purpose and that you find in the summary of your basket.

When your advantage code is taken into account, a confirmation message is displayed and the amount of your order is automatically updated.

Only one advantage code can be used per order.

Please note, your benefit codes are limited in time, remember to use them.

Similarly, no additional item can be added to an already paid order.

4 - I did not receive the confirmation email (for registration, order, etc.), what should I do?

First, we invite you to check if the confirmation email has not arrived in your spam (or spam). If however you cannot find it, know that you can at any time, check if the order in question appears in your account in the section "My Orders".

If you have any doubts or that no order seems to have been recorded, do not hesitate to contact our Customer Service, either by the instant messaging module that appears at the bottom right of your screen, or by phone on 02.97 .30.18.02 Monday to Friday, 9 a.m. to 1 p.m. and 2 p.m. to 7 p.m.


1 - Is online payment secure?

The security of transactions is ensured by our partner Citélis, European leader in internet payments, which allows you to buy securely through secure connections (https). Each payment is secure and your bank details are encrypted using the SSL protocol. We therefore have no access to your bank details which are not kept on our site.

2 - What are the possible means of payment?

You can pay by Carte Bleue, Visa, Mastercard or American Express. All’Océan also offers you to pay for your purchases with PayPal, a secure payment method that allows you to make online payments without having to enter your credit card number. An email address and your PayPal password are sufficient.

3 - Are a credit note or gift card purchased online valid in our stores?

A credit note or gift card purchased online is valid in all of our stores. Our assets are valid for 6 months and are divisible. You can view your current assets on your "My Account" page.

4 - How to use my gift e-card?

On the payment page, you can choose to pay with your gift e-card (s). To do this, you must enter the code for each gift e-card (this information is sent to you by e-mail when the gift e-card is created).

If your order exceeds the value of the e-card, you will have to pay the difference by a means of payment of your choice. The e-card can be used in several installments until reaching its total amount, within a period of validity of one year from the date of the e-mail issuing the e-card.

Please note: gift e-cards do not appear in the "My Account" section. If you have forgotten the balance do not hesitate to contact our Customer Service.

5 - When is my bank account debited?

The debit of your bank card or your PayPal account is made upon validation of your order.


1 - What are the delivery areas?

We deliver to 23 countries in the Euro zone (list below) and to England via our dedicated e-shops (FR, EU, UK, ES and DE). If your country of residence is not on this list, you can place an order online and have it delivered to a person living in one of the countries on the list below, so that they can send it to you. We do not deliver DROM COM or ARMED codes.

Metropolitan France Finland Luxembourg Czech Republic Germany Greece Malta United Kingdom * Austria Hungary Monaco Slovakia Belgium Ireland Netherlands Slovenia Denmark Iceland Poland Sweden Spain Italy Portugal

2 - What are the delivery methods available on the website www.allocean.com?

For deliveries in mainland France, whether to your home or to a relay point, you can choose between:

  • express delivery with our partner Chronopost (24 hours for an order placed before 1 pm);
  • standard delivery with our partner Colissimo (2 working days).
Deliveries in Europe are made by international Colissimo.

3 - What are the delivery times?

Your weekend orders are processed on Monday.

For mainland France, deliveries via our partner Colissimo are made, after preparation, within 3 to 5 working days (Monday to Saturday excluding holidays).

Deliveries outside mainland France are provided by our partner Colissimo International (with the exception of the United Kingdom where they are provided by UPS). This service guarantees delivery within 5 to 10 working days (Monday to Saturday excluding holidays) from the date of shipment.

Delivery via our partner Chronopost in France is guaranteed within 24 hours for any order placed before 12 noon (Monday to Saturday, excluding holidays). An email confirming the shipment of your order, along with a tracking number will be sent to you upon receipt of your payment.

All our packages are delivered against signature.

4 - Is it possible to change my address after confirming my order?

For technical reasons, it is unfortunately not possible to change your delivery address once the order has been confirmed.

5 - How to follow the delivery of my package?

In the order confirmation email, you have a tracking number and a link that redirects you to the carrier's site to locate your package. You can also track your order directly on your account in the "My orders" section. By clicking on the corresponding order number, you will directly access the package tracking number.

7 - What happens if I am not present during the delivery?

A transit advice note will be placed in your mailbox so that you can collect your package at the post office chosen by the carrier or in a Colissimo or Chronopost relay for mainland France. This notice will indicate an internet link allowing you to choose a new delivery date / address. Otherwise, with or without a calling card, you can go directly to your post office or to the Colissimo or Chronopost relay indicated for France, with your tracking number and your identity document.

Please note: after a period of 10 working days and no news from you, your order will be returned to our warehouse and you will be contacted by our Customer Service.

8 - What happens if I don't receive my package?

First, you can check the delivery of your order using the tracking number found in the confirmation email or on your account in the "My orders" section. If no information is provided by the carrier's site, do not hesitate to contact our Customer Service with your order number and your tracking number to open an investigation with the carrier.


Returned items must obviously not have been worn, touched or washed, returned in their original undamaged packaging and bearing their original labels. Products which are returned, in particular incomplete, damaged, worn or soiled will not be accepted.

1 - What is the maximum return period?

You have 30 days to return your item, from the date of receipt of the package. The return conditions remain unchanged during commercial operations.

2 - How to return an item?

For orders delivered in Colissimo or Chronopost, the article must be returned to us only at the address indicated below, accompanied by the duly completed return slip. It is in your customer account, it must be completed online, specifying the reason for the return and the choice of obtaining a credit or a refund. We recommend that you keep your proof of postage.

Returns Service
P.A. de Kermarquer
7 rue de la Drisse

Credit note: The credit note is valid for six months on the e-shop from the date of issue, it is breakable and non-refundable.

Refund: Refund is made to the bank account with which you paid for your order.

Return costs are the responsibility of the customer.

When an order has been made with a promotional code offering a discount linked to the simultaneous purchase of a predetermined number of items, the return of one or more items may have the effect of ending the discount when the number of articles necessary for the application of the discount is no longer reached. The reimbursement made will take into account the fact that the discount is no longer applicable.

3 - What to do if you cannot print your return slip?

If you have a problem or don't have a printer, you can write the following on plain paper:

Name, First name, telephone, e-mail address, number and date of the order, item (s) returned with their reference (s), their quantity (s) and the reason (s) ( s) return.

4 - What is the processing time for my return?

You will receive a first email confirming receipt of your package at the warehouse and a second email confirming the processing of your return.

The processing time is 30 days maximum, but we try to process your request within 72 hours of receipt of the package at the warehouse (excluding periods of commercial operation).

5 - What is the processing time for my return?

You will receive a first email confirming receipt of your package at the warehouse and a second email confirming the processing of your return.

The processing time is 30 days maximum, but we try to process your request within 72 hours of receipt of the package at the warehouse (excluding periods of commercial operation).

6 - Are delivery costs reimbursed following a return?

The delivery costs invoiced when your order is shipped will only be reimbursed if you exercise your right of withdrawal within 14 days from the date of receipt of your package.

7 - Are the return costs payable by me?

The return costs are your responsibility as indicated in our General Conditions of Sale. We recommend that you keep your proof of shipment.

8 - Should I return my order in its original packaging?

Items must be returned in appropriate packaging (see our General Conditions of Sale).

9 - How does the right of withdrawal work?

You have a right of withdrawal fourteen (14) days after the date of receipt of your package to return all of the products ordered without having to justify yourself or pay penalties.

In the event of withdrawal, the delivery costs (if you have paid for them) will be reimbursed, but the return costs will remain your responsibility.

This withdrawal must be notified by any means available to you:

  • either by phone at, Monday to Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 4:30 p.m.,
  • either by completing the withdrawal slip available in your Customer account, section "My Orders", to be sent by e-mail to the following address: contact@all-ocean.com
  • or by post: All’Océan - P.A. de Kermarquer, 7 rue de la Drisse, 56470 La-Trinité-sur-Mer - France

After notifying All'Océan of your withdrawal, you must return the products concerned within a maximum period of 14 days from this notification, accompanied by the return slip (to be completed online in your Customer Account, section "My Orders" and to print) at our warehouse:

P.A. from Kermarquer
7 rue de la Drisse
56470 La-Trinité-sur-Mer

All returned products, whether under the right of withdrawal or the "money back guarantee", must not have been used, damaged, soiled or washed. They must be returned in an appropriate package and accompanied by the duly completed return slip.

The reimbursement of products linked to the right of withdrawal will be made within fourteen (14) calendar days from the date of notification of the withdrawal or deferred to the day of receipt of the Products by All’Océan.

My account

Your "My Account" space allows you to keep your personal information up to date, to consult the details of your orders, to follow their deliveries, to print your invoices and to fill in your returns and withdrawal vouchers directly online.

1 - How to create my account?

You have to :

  1. Click on "my account".
  2. On the identification page, enter your e-mail address and a password. For your password to be valid, it must have a minimum of 8 characters including a capital letter and a special character.
  3. Click on "I create my account" to complete and validate its creation. You will receive an account creation confirmation email. Your identifiers are necessary to identify you and place an order securely on our e-shop.

2 - How do I log into my account?

You have to :

  1. Click on "My Account".
  2. On the identification page, enter your e-mail address and password.
  3. Click on "I connect" to access your account If you do not voluntarily log out of your session, your connection will be maintained until your next visit.

3 - How can I modify my personal information (password, delivery address, etc.)?

You must log into your account and click on "My Personal Information" to:

  • change your email address,
  • Change your password,
  • update your personal data.

To modify your delivery and / or billing addresses, you must click on "My address book", select the address in question and click on "Modify".

4 - What if my address already exists?

This means that you have already created an account with this address. If you do not remember the associated password, you must click on "Forgotten password", then enter your email address in order to instantly receive by email a link to reset your password. If you don't receive this email, check your spam. If this does not work, please contact Customer Service directly.

5 - How to find / modify my password?

If you do not remember your password, please click on "Forgot your password" when you are on the login page. Please enter your email address to receive a password reset link by email. To change your password, simply go to the "My personal information" section when you are logged in to your account and click on "Change my password", then enter your old and new password in the appropriate text fields.

My loyalty program

1 - How can I register for the loyalty program?

To join the crew of our loyal customers, you just need to fill in some information after a purchase on www.all-ocean.com or in your favorite All’Ocean store! We will immediately create your "All’Océan" account as soon as we have your: surname, first name, postal code, e-mail address or mobile number or postal address.

2 - How to register my loyalty card on my internet account?

Dès lors qu'un compte client a été créé ...

3 - What are the advantages that I accumulate thanks to my Loyalty Program?

€ 1 purchase = 1 Loyalty Point
From 200 Points reached, receive your 10 € voucher, breakable and without time limit, to be used on all items sold, excluding sales and other current promotions, in stores and on our website www.all -ocean.com.

On each anniversary, we will think of you!
Because we know that little things count, you will receive, on your birthday, a voucher of 10 €, to be used in one of our 5 stores and on all of our products excluding sales and promotions In progress.

Access our private sales
Find our new products and promotions in preview, by logging into your All’Océan account.

My wishlists

Your wish lists allow you to select one or more items you want to buy later or to share them with your friends by email or on social networks. Please note: wish lists only allow you to preselect one or more items but do not allow you to reserve them.

1 - How to create my wish list?

To add an item to your wish list, you must first log into your account. Then simply go to a product sheet, select the desired size and click on the little heart systematically located to the right of the add to cart button.

To access your complete wish list, click on "My wish lists" in the "My Account" area.

2 - How to share my wish list?

To do this, simply click on the "Send my wish list to a friend" button and enter their email address.

3 - How do I add the items from my wish list to my basket?

Just click on the "Put all items in basket" button. In case an item is out of stock, this item will not be added to your basket.


1 - How to subscribe to our newsletters?

To receive all of our news, information, private sales and good deals, simply enter your e-mail address in the "Newsletter" box, located at the bottom of the page or check the subscription box at the Newsletter in the "My personal information" section.

2 - How do I unsubscribe from newsletters?

You must log into your account and click on "My Personal Information", then uncheck the Subscribe to Newsletter box. You can also use the unsubscribe link located at the bottom of each of our Newsletters you receive. This unsubscription is immediate. You will no longer receive any email from us from this date, including our invitations to private sales.

Contact us

Our Customer Service is open Monday to Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 4:30 p.m. (excluding holidays).

You can contact us via our contact form or by phone on or by post to the following address:

PA. de Kermarquer
7 rue de la Drisse
56470 La-Trinité sur Mer